Privacy
Privacy Policy
BillLens is designed to help customers understand electric bills in plain English. This page explains what we collect, why we collect it, and how we use it.
Last updated: June 11, 2026
What we collect
We may collect your email address, ZIP code, uploaded bill files, extracted bill data, and basic usage information from the app such as signups, uploads, analyses, and upgrade actions.
Why we collect it
We use this information to verify your account, analyze your uploaded bill, save your results when your plan allows it, send account or summary emails, and improve the product over time.
How bill files are used
Your uploaded bill is used to generate the BillLens explanation and any related saved history inside your account. We do not ask for your AEP Ohio login credentials.
Email and support
We may send account verification emails, bill summary emails, and product-related service messages. If you reply to an email from BillLens, your message may be routed to our support inbox at help@bill-lens.com.
Analytics
We track basic product events such as page visits, signup starts, verification completions, bill uploads, completed analyses, and upgrade attempts so we can understand product usage and improve performance.
Third-party services
BillLens uses third-party providers to operate the service, including hosting, billing, and email delivery. Those providers may process information as needed to support the service.
Not financial or utility advice
BillLens provides informational explanations only. It does not guarantee savings, rates, or billing outcomes.
Contact
If you have privacy questions, contact help@bill-lens.com.